FAQ
Are you open all year round?
The campsite is open from the 1st April - 31st October
How do I find a pitch?
To avoid confusion, we allocate each guest to a certain pitch. At the entrance to the campsite is a notice board with the pitch number and guest name written on it. Upon arrival, please find your allocated pitch and make yourself at home. Please note we can only confirm your pitch number upon arrival as this depends on configuration of bookings at the time.
When is check in & out
Camping check in: 14:00 – 20:00
Camping check out: 11:00
If you think you may be later checking in, please give us a call to let us know on 07387 267 000
Will my pitch have water and electric hook-up?
All our pitches have individual electric hook-up and water.
Does a hardstanding pitch have a grass area?
Yes, there is a hardstanding area for your van and an adjacent grass area for your awning or to relax on.
Can I put my van on a grass pitch?
Yes! You can select a grass pitch for vans on our online booking system.
Can I bring my dog as an extra?
Absolutely!
We love well behaved dogs so please be sure to add them as an extra to your booking.
Although we ask dogs are kept on a lead onsite, there are plenty of local walks to explore, a designated area for walks, and an apple orchard which is perfect for your dogs to run around and play.
Do you accept group bookings?
We limit group bookings, to keep the campsite quiet & peaceful for all our guests.
Up to 4 adults are allowed per pitch.
A group can book up to 3 pitches, with a total of 6 adults across these pitches.
How many toilets and showers do you have on site?
We have a female toilet block, containing 3 WCs and 1 shower.
We also have a male shower block, containing 2 WCs, 2 urinals.
Additionally we have 4 unisex showers.
Do you provide caravan storage?
Yes. We have secure, 24/7 access storage.
If you'd like to find out more, please send us an email via our
Contact Us page.
Please note this is subject to availability
How far is the closest shop?
We have a small shop at our reception stocking some essential items. Bridport Town is approximately 10 mins. Here you’ll find several supermarkets, petrol stations, pubs, restaurants etc.
How close is the site to Bridport?
Bridport is a lovely little market town 10 minutes drive along the B3162.
What amenities are in Bridport?
Bridport town has all the amenities you’ll need, such as a laundrette, petrol stations and supermarkets.
We recommend popping in on Wednesday or Saturday morning to stroll through the markets. Try some of the baked goods from Leakers Bakery or pick up a curry from Spice & Rice, one of the food stalls.
If you’re looking for some evening entertainment, our local theatre - Electric Palace - regularly has plays, live music or films.
How far is the beach?
West Bay is our closest beach, about a 15 minute drive away.
Other local beaches include Eype 15 minute drive, Burton Bradstock 18 minute drive, Seatown 18 minute drive, Charmouth 23 minute drive, Lyme Regis 30 minute drive, Weymouth 45 minute drive.
Are there bus routes nearby or do I need a taxi?
Sadly, there aren’t any bus routes nearby. We would advise getting a taxi to your destination. Or, getting a taxi to Bridport and catching a bus from there.
Sia Taxis: +44(1308) 423660
The lanes look narrow – will I get my van through?
We have lots of lorries and caravans entering our site daily, so you shouldn't have any problem getting yout van through! However, we are situated in the Dorset countryside and we are surrounded by narrow lanes. Therefore, please do not rely on a SatNav to find our campsite. Instead, drive to Salway Ash via the B3162. Then head down Ash Lane. You will be driving down a country lane for less than half a mile, before turning left into Pineapple Estate.
We are signposted from Salway Ash, but we will also email you directions 3 days before your booking commences.
You can also find directions on our
Contact Us page.
Where is the closest pub?
If you fancy a drink, we have a couple of options:
- Hare and Hounds, Waytown (about a mile from the campsite)
- Pymore Inn, Pymore (about 2 miles from the campsite)
- Dorset Nectar. Enjoy a local cider whilst sat amongst the apple trees. 0.6 miles away.
- Furleigh Estate. The local vineyard sell wines by the glass. A lovely view of the grape vines and a glorious view of the countryside. 1.8 miles away.
- Anchor Pub. Enjoy a pint in the nearby village. 0.8 miles away.
Bridport town also has a number of restaurants including The Bull Hotel, Dorshi, The Market House, Ropemakers and Woodman pubs.
Can I request a pitch?
Whilst we endeavour to allocate your chosen pitch, we cannot guarantee that you will be on that pitch. Particularly during the busier periods.
Can I bring an extra car, van, bobby tent or gazebo?
Yes.
These can be added when you're making your online booking. If you want to add extras at a later date, please contact us and we can add it for you.
Can we bring a fire pit or BBQ?
You may bring your own firepit or BBQ, but it must be risen off the ground. This is so it doesn't burn the grass. For this reason, disposable BBQ's are not permitted.
Each pitch has a fire pit that you're more than welcome to use, free of charge. We have made the firpits from recycled washing machines, so they're good for the planet & good for keeping you warm!
Wood must be purchased from our shop. We say this, as the wood we sell is well seaonsed. This is important as if the wood isn't seasoned, more smoke is given off negatively impacting fellow guests stay.
Fires must be extinguished by 10pm at the latest.
How do we get wood & fire pits?
We have been busy making more fire pits, from recycled metal. Each pitch now has it's own fire pit. It will be on your pitch when you arrive and you're more than welcome to use it for free.
We do ask that guests buy the wood from our little shop. This can be ordered when booking your accommodation or bought from our shop, during your stay.
Please collect your wood from our Shop & Reception during it's opening hours.
What is your Covid Policy?
Last reviewed 5th January 2021
This Document is under constant review and may change without notice
Please read in conjunction with our normal Terms and Conditions, prior to booking and or staying at Pineapple Estate Campsite
Pineapple Estate take the responsibility of its guests and staff seriously and although the 19th July saw the removal of most Government imposed restrictions, we will still be keeping some precautions in place for everyone's well being.
The Estate is signed up to the rapid testing scheme, with all team members carrying out regular tests.
These protocols are set to inform Pineapple Estate staff and guests on measures that are in place around social distancing on the campsite, from booking your stay through to your departure.
All guests are requested to inform Pineapple Estate Campsite on 01308 488 280 if they have displayed any symptoms within 7 days prior to their stay on site. If a test has been taken and returned positive, the management will require the guest to cancel and rebook at a later date when all members of the party have tested negative. This rescheduled booking is to take place before the 30th September 2021.
Campsite Facilities
All the site toilets and showers are open to all guests, however this may change without notice. The welcome hut, including communal fridge and freezer and hot water washing up, is also available, but again may change without notice. All pitches have access to individual electric and water hook ups. A chemical and grey water waste disposal area is available for use.
Dogs on Site
The orchard next to the campsite will available to guest who are welcome to use it, but are responsible for their own social distancing for themselves and their dogs. The wildlife area is open.
Pitch Spacing
The boundaries of grass pitches have been marked and guests MUST ensure they do not stray over their boundary or pitch closer than 2m to their neighbor.
Pitch Preparation
Arrival times have been altered to allow additional time between stays to allow pitches to ‘air’. Arrival time is now 14:00, departure time remains 11:00.
Request to Guests
Safety is a partnership between both parties and Guests are expected to:
• Be responsible for your own safety and well-being
• Be responsible and social distance between other guests and Pineapple staff
• Ensure all notices and guidelines are adhered to
• To provide their own PPE as necessary and to dispose of used PPE responsibly in the bins provided
• Ensure that all rubbish is disposed of in the appropriate bins located just outside the campsite
• Inform staff of any Coronavirus-related symptoms on site or after departure via telephone or email.
Bookings
All bookings to be made online or via phone prior to arrival.
NO drive in’s will be accepted.
All payments for booking to be made via telephone or via our website, and guests will be issued with a copy of Guidelines.
We require you to provide contact details including, telephone number, email address & postcode.
On Arrival
When entering the Estate you may check in at Reception / Shop, or you can proceed to the campsite and check in via text on 07387267000. To give more time between departures and arrivals for any necessary increased management, the arrival time is from 14:00.
Pitch allocation will be on a notice board fixed to the Welcome Hut in the campsite. Guest will find their name and allocated pitch number. All pitches are numbered.
On Departure
Guests must have departed by 11:00 and all rubbish including discarded PPE, must be disposed of appropriately.
General information if needed During Stay
Pineapple Estate Reception - General enquires or site emergencies - 01308 488 280 Outside of working hours there is an voicemail facility.
Wi-Fi hotspot– Free, located near the Welcome Hut, enter your email address when logging in.
Cancellation due to Covid 19
We know these are uncertain times and we want to help you enjoy quality time, with the peace of mind that should the situation change, your money will be safe. We have introduced a Coronavirus Guarantee, which automatically applies to all new and existing bookings free-of-charge.
In relation to the Coronavirus outbreak, you are covered for the following:
1. The Campsite is closed
2. UK Government restrictions on travel (including Tiers)
3. A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 – a copy of the NHS certificate needs to be supplied
In the event of any of the above circumstances, you can contact us between 28 days and 72 hours before arrival and choose one of the following options:
1. Transfer of dates up until 31th October 2022
2. Cancel and receive a full refund
In all other circumstances our usual terms & conditions apply
Medical Centres
Bridport Medical Centre - 01308 421 896
Out of hours call 111 - DT6 5BN - Please contact directly for latest instructions
Bridport Community Hospital Minor Injuries Unit (MIU) - 01308 426 245 - DT6 5DR - Mon – Fri 09.00 – 20.00
Sat – Sun & Bank holiday during COVID-19 outbreak 09.00 – 18.00
Last patient seen 30 minutes before closing
Dorset County Hospital (Dorchester)
A & E 01305 255 541 DT1 2JY 24 hours
Boots - 01308 422 475 - DT6 3QJ
Lloyds Pharmacy - 01308 424 350 - DT6 5BN
Well Pharmacy - 01308 422 100 - DT6 3LF
Superdrug Stores - 01308 458 015 - DT6 3QP
Vets
Bredy Veterinary Centre - 01308 456 771 - DT6 4RR
Haydon Veterinary Group - 01308 456 808 - DT6 3UX
Guests with confirmed or suspected Coronavirus
Guests who become unwell on site
Any guest who becomes unwell during their stay, will be asked to remain in their own accommodation with windows open for ventilation and contact NHS 111 via their own mobile phones for advice and instruction, 999 if their condition worsens.
For those with suspected symptoms Dorset County requests that : “Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
“These bags should be placed into a second bag, tied securely and kept separate from other waste in the room in which you are self-isolating.
“Keep these bags aside for at least 72 hours before putting into your usual black wheelie bin”.
Communication with guests that are in self isolation or are unwell will be conducted via mobile phone, text or email.
Guests who become unwell after departure
Public Health England (PHE) local Health Protection Team will contact Pineapple Estate to discuss, instruct and advise on any actions or precautions that should be taken.
General Data Protection Regulation
If requested to do so, Pineapple Farm Holidays Ltd will release the full name and contact details of guests, to any duly authorised body, who are either treating, or tracing patients, or suspected contacts with those who have, or may have, COVID 19.
Guest will not receive prior notification of this release of data and by booking give their consent.
What are your T&C's?
We aim for your holiday experience to be peaceful and tranquil.
These Terms and Conditions have been created to minimise any disturbance during your holiday.
By making a booking, you agree to being bound by the most recent Terms and Conditions which are subject to change without notice.
Pineapple Farm Holidays LTD is one of the businesses forming Pineapple Estate and for the avoidance of doubt all liability associated with any booking or stay rests solely with Pineapple Farm Holidays Ltd.
Booking:
A pitch is only available for the length of stay booked and reserved when secured by a deposit and full payment made at least 14 days prior to arrival. The only variation is by special agreement with the Pineapple Farm Holidays management (the management).
An extension to any booked period must be prior agreed with the management whose decision is final.
The campsite is for guests and visitors aged 18 years and over only. When booking, you agree that all members of your party are at least 18 years of age. Proof may be required. No persons under 18 years of age are permitted on the campsite area. Failure to observe this clause will result in your entire party being requested to vacate the site. No refund will be considered.
We limit group bookings, to help keep the site quiet & peaceful for all guests. A maximum of 4 people can book onto a pitch.
A group can book up to 3 pitches, with a maximum of 6 people across all 3 pitches.
If a cancellation is made:
If you cancel thirty-one days or more prior to the first day of your booking and you have paid a deposit for services that have not been provided to you, Pineapple Farm Holidays Ltd will refund such deposit to you minus £10 administration fee.
If you cancel between fifteen days and thirty days prior to the first day of your booking your deposit is non-refundable. Therefore Pineapple Farm Holidays Ltd will retain 50% of the cost of your booking.
If you cancel fourteen days or less prior to the first day of your booking your total full payment is non-refundable. Therefore Pineapple Farm Holidays Ltd will retain 100% of the cost of your booking.
If, at the sole discretion of management, or if instructed by authorised body, such that the campsite or certain pitches are closed and this results in the cancellation of your booking, a full refund will be offered with the liability limited to the value of that booking only.
Arrival:
Campsite Pitches will be available from 14:00. Except by prior agreement, we ask for guest(s) to be pitched by 20:00 at the latest for the comfort of others on the Campsite.
Departure:
All camping pitches must be vacated by 11:00 on day of departure unless specifically agreed otherwise with the management. Late departure may result in additional charges at management discretion.
At all times, you are required to leave the pitch clean and tidy. All rubbish, dog fouling, wastewater and chemical waste, must be disposed of as directed by site notices.
For camping pitches and van awnings, please ensure you remove all tent pegs as they damage our lawn mower. Such damage may be re-charged.
Whilst we endeavour to allocate requested camping pitches, we reserve the right to vary this for whatever reasons.
Cars, caravans, awnings, tents, etc., must be contained within the pitch reserved and are parked solely at the owner’s risk.
In the event of Pineapple Farm Holidays Ltd being requested or required to tow a guests or visitors vehicle and or trailer and or caravan, the guest or visitor accepts full responsibility for any damage, however caused, to the said vehicle, trailer or caravan and acknowledges that Pineapple Farm Holidays Ltd and or any other business or individuals associated with the wider Pineapple Estate will not be liable under any circumstances.
Commercial vehicles are not allowed. Exceptions may be made for small vans if agreed with management at time of booking.
Pineapple Farm Holidays Ltd is responsible for the safety of the electrical system up to the socket on the hook-up points at the pitch. There is a maximum power loading on each pitch’s electrical outlet of 16A. It is the responsibility of the lead guest to ensure they do not exceed this loading, and to ensure that the plug, cable and associated sockets used to connect between the hook-up point up to and including guest’s unit are safe. Failure to do so will deem the guest financial liable for any damage caused to either Pineapple Farm Holidays Ltd.’s equipment or that of other guests. Pineapple Farm Holidays Ltd will not be liable for any accident or loss arising from the use of unsuitable or unsafe electrical equipment connected to Pineapple Farm Holidays Ltd hook-up point.
The use of gas cylinders of a capacity greater than 15kg is not recommended.
Under no circumstances will the use of generators be permitted.
You will be responsible for any loss or damage, however caused by any member of your party, including animals, to the property of other guests or any business on Pineapple Estate and its tenants or visitors. In such circumstances, Pineapple Farm Holidays Ltd will not be held liable in any way.
Please be respectful of other guests at all times. Disturbance to other guests, or offensive or threatening behavior to other guests, tenants or visitors of Pineapple Estate, or members of staff, or management, will not be tolerated and may result in the entire party being instructed to vacate the site. In such circumstances no refund will be considered.
Quiet must be observed between 22:00 and 07:00 for the consideration of others.
Whilst quiet music is allowed within your unit, this must be at a volume not to cause disturbance to fellow guests, or neighbouring residents.
The site is not suitable for party activities. We reserve the right to refuse booking of parties or if you are on site, you may be asked to leave. In such circumstances, there will be no refund.
Barbecues and firepits may be used providing they are raised above ground level. All fires must be deemed safe by the management and in any case extinguished by 22:00.
Wood must be purchased from Pineapple Farm Holidays Ltd onsite shop. If wood has been purchased in advance please collect from our shop.
https://www.gov.uk/government/news/restrictions-on-sale-of-coal-and-wet-wood-for-home-burning-begin
Dogs must be kept on leads in the camping area at all times and owners are responsible for the disposal of ALL fouling.
Dangerous Dogs Act 1991 - Legislation.gov.uk must be adhered too.
CCTV monitors the access to the campsite for security reasons.
For the avoidance of doubt, the definition of a lead guest is the person who has made the booking or who has consented to being responsible for party.
If whilst you are on site it is discovered that you have any additional chargeable item forming part of your booking you will be charged for the full duration of your stay.
