Last reviewed 13th April 2022
This Document is under constant review and may change without notice
Please read in conjunction with our normal Terms and Conditions, prior to booking and or staying at Pineapple Estate Campsite
Pineapple Estate take the responsibility of its guests and staff seriously.
These protocols are set to inform Pineapple Estate staff and guests on measures that are in place around social distancing on the campsite, from booking your stay through to your departure.
All guests are requested to inform Pineapple Estate Campsite on 01308 488 280 if they have displayed any symptoms within 7 days prior to their stay on site. If a test has been taken and returned positive, the management will require the guest to cancel and rebook at a later date when all members of the party have tested negative. This rescheduled booking is to take place before the 30th September 2022.
Campsite Facilities
All the site toilets and showers are open to all guests, however this may change without notice. The welcome hut, including communal fridge and freezer and hot water washing up, is also available, but again may change without notice. All pitches have access to individual electric and water hook ups. A chemical and grey water waste disposal area is available for use.
Dogs on Site
The orchard next to the campsite will available to guest who are welcome to use it, but are responsible for their own social distancing for themselves and their dogs. The wildlife area is open.
Pitch Spacing
The boundaries of grass pitches have been marked and guests MUST ensure they do not stray over their boundary or pitch closer than 2m to their neighbour.
Pitch Preparation
Arrival times have been altered to allow additional time between stays to allow pitches to ‘air’. Arrival time is now 14:00, departure time remains 11:00.
Request to Guests
Safety is a partnership between both parties and Guests are expected to:
• Be responsible for your own safety and well-being
• Be responsible and social distance between other guests and Pineapple staff
• Ensure all notices and guidelines are adhered to
• To provide their own PPE as necessary and to dispose of used PPE responsibly in the bins provided
• Ensure that all rubbish is disposed of in the appropriate bins located just outside the campsite
• Inform staff of any Coronavirus-related symptoms on site or after departure via telephone or email.
Bookings
All bookings to be made online or via the phone prior to arrival.
Drive-in booking will only be accepted during Reception hours, and dependent on availability.
All payments for booking to be made via credit card.
We require you to provide contact details including, telephone number, email address & postcode.
On Arrival
When entering the Estate you may check in at Reception / Shop, or you can proceed to the campsite and check in via text on 01308 488280 option 1.
To give more time between departures and arrivals for any necessary increased management, the arrival time is from 14:00.
Pitch allocation will be on a notice board fixed to the Welcome Hut in the campsite. Guest will find their name and allocated pitch number. All pitches are numbered.
On Departure
Guests must have departed by 11:00 and all rubbish including discarded PPE, must be disposed of appropriately.
General information if needed During Stay
Pineapple Estate Reception - General enquires or site emergencies - 01308 488 280 Outside of working hours there is an voicemail facility.
Wi-Fi hotspot– Free, located near the Welcome Hut, enter your email address when logging in.
Cancellation due to Covid 19
We know these are uncertain times and we want to help you enjoy quality time, with the peace of mind that should the situation change, your money will be safe. We have introduced a Coronavirus Guarantee, which automatically applies to all new and existing bookings free-of-charge.
In relation to the Coronavirus outbreak, you are covered for the following:
1. The Campsite is closed
2. UK Government restrictions on travel (including Tiers)
3. A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 – a copy of the NHS certificate needs to be supplied
In the event of any of the above circumstances, you can contact us between 28 days and 72 hours before arrival and choose one of the following options:
1. Transfer of dates up until 31th October 2022
2. Cancel and receive a full refund
In all other circumstances our usual terms & conditions apply
Medical Centres
Bridport Medical Centre - 01308 421 896
Out of hours call 111 - DT6 5BN - Please contact directly for latest instructions
Bridport Community Hospital Minor Injuries Unit (MIU) - 01308 426 245 - DT6 5DR - Mon – Fri 09.00 – 20.00
Sat – Sun & Bank holiday during COVID-19 outbreak 09.00 – 18.00
Last patient seen 30 minutes before closing
Dorset County Hospital (Dorchester)
A & E 01305 255 541 DT1 2JY 24 hours
Boots - 01308 422 475 - DT6 3QJ
Lloyds Pharmacy - 01308 424 350 - DT6 5BN
Well Pharmacy - 01308 422 100 - DT6 3LF
Superdrug Stores - 01308 458 015 - DT6 3QP
Vets
Bredy Veterinary Centre - 01308 456 771 - DT6 4RR
Haydon Veterinary Group - 01308 456 808 - DT6 3UX
Guests with confirmed or suspected Coronavirus
Guests who become unwell on site
Any guest who becomes unwell during their stay, will be asked to remain in their own accommodation with windows open for ventilation and contact NHS 111 via their own mobile phones for advice and instruction, 999 if their condition worsens.
For those with suspected symptoms Dorset County requests that : “Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
“These bags should be placed into a second bag, tied securely and kept separate from other waste in the room in which you are self-isolating.
“Keep these bags aside for at least 72 hours before putting into your usual black wheelie bin”.
Communication with guests that are in self isolation or are unwell will be conducted via mobile phone, text or email.
Guests who become unwell after departure
Public Health England (PHE) local Health Protection Team will contact Pineapple Estate to discuss, instruct and advise on any actions or precautions that should be taken.
General Data Protection Regulation
If requested to do so, Pineapple Farm Holidays Ltd will release the full name and contact details of guests, to any duly authorised body, who are either treating, or tracing patients, or suspected contacts with those who have, or may have, COVID 19.
Guest will not receive prior notification of this release of data and by booking give their consent.